Altier Jewelers

Privacy Policy

Last updated: April 2026

Overview

This Privacy Policy describes how Altier Jewelers ("we," "us," or "our") collects, uses, and protects information gathered through the Altier Service Portal (this website). We are committed to protecting your privacy and handling your information with care and transparency.

Information We Collect

Information You Provide

When you submit a consultation request through this portal, we collect the following information:

  • Name — to identify and address you personally
  • Email address — to respond to your consultation request
  • Phone number — optional, used only if you select phone as your contact preference
  • City and State — to understand your location and estimate any shipping requirements
  • Street Address — optional, provided at your discretion to help us estimate insured shipping costs to or from our Boca Raton store should your service request require shipping. This field is never required and is used solely for shipping estimation purposes.
  • Service interest — the type of jewelry or watch service you are inquiring about
  • Contact preference — whether you prefer to be contacted by phone, email, or either
  • Message / Notes — any additional details you choose to share about your service needs

Information Collected Automatically

When you visit this portal, we may automatically collect certain technical information:

  • Location data — if you grant permission, we use your browser's geolocation to identify the nearest Altier service area and pre-fill your city and state on the consultation form. You may decline this permission at any time without affecting your ability to use the portal.
  • Local storage preferences — we save your selected city preference to your browser's local storage so that returning visitors do not need to re-select their area. This data lives only on your device and is never transmitted to our servers unless you submit a consultation form.
  • Standard web server logs — like most websites, our server may log your IP address, browser type, referring page, and pages visited for security and performance monitoring purposes.

How We Use Your Information

Information collected through this portal is used exclusively for the following purposes:

  • To respond to your jewelry or watch service consultation request
  • To contact you regarding your inquiry via your preferred contact method
  • To estimate insured shipping requirements for your items if you are located outside of Boca Raton
  • To improve the quality and relevance of our service portal

We do not use your information for automated decision-making, profiling, or any purpose unrelated to fulfilling your service inquiry.

How We Store Your Information

Consultation requests are stored securely in an encrypted PostgreSQL database hosted on Heroku's infrastructure in the United States. This includes any street address you optionally provide. Access to this data is restricted to authorized Altier Jewelers staff only. We retain consultation request records for a reasonable period to fulfill your service inquiry and maintain business records, after which they may be deleted or anonymized.

Email Communications

When you submit a consultation request, you will receive an automatic confirmation email acknowledging receipt of your inquiry. You may also receive a follow-up email from our team regarding your service request. We do not send marketing emails, newsletters, or promotional communications based on this portal's data without your explicit consent.

Information Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

  • Service fulfillment — with trusted shipping and logistics partners (such as insured jewelry shipping providers) solely for the purpose of fulfilling your service request. Your street address, if provided, may be shared with shipping partners only when shipping is required and only with your awareness.
  • Legal compliance — if required by law or in response to a valid legal process
  • Business transfer — in the event of a merger, acquisition, or sale of assets, your information may transfer as part of that transaction

Your Location Data

Location detection on this portal is entirely optional and browser-based. We request your location only to identify the nearest service area and pre-fill your city on the consultation form. We do not track your location over time, store precise GPS coordinates, or share your location with any third party. You can change or clear your saved location preference at any time using the "Change" button on the homepage.

Cookies

This portal uses Google Analytics to collect anonymous traffic data such as pages visited, time on site, and general geographic location. This data is collected via Google's tracking script and is subject to Google's Privacy Policy. We use this data solely to understand how visitors use the portal and improve our service. We do not use it to identify individuals.

Beyond Google Analytics, this portal does not use tracking cookies or third-party advertising cookies. We use browser local storage (not cookies) to save your city preference and consultation form drafts locally on your device.

Children's Privacy

This portal is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through this portal, please contact us and we will promptly delete it.

Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. All data is transmitted over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw any consent you have provided

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of this portal following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: